Hampton Inn Woodbridge

Location: Highly praised for proximity to I-95, Walmart, and nearby restaurants .(based on 1 review)

This is long but bear with me, you will want to avoid this property at all costs. And the only reason this is so long is because our stay was so shockingly bad it will take me forever to go over all of the problems. My husband and I were travelling with our 3 children and my son’s girlfriend so had booked a double queen room and a suite. My husband, who has been a diamond member of Hilton Honors for over a decade was travelling for business and I decided to go with him and take the kids for a holiday in NYC as he was leaving for his home on Australia for a month directly after work so it was the last time we’d be together until August. I was a gold member last year and am currently silver but will achieve gold again this year. When we checked in, my husband was in a room next to someone with a baby who was crying a lot (not Hilton’s fault) so he asked to switch rooms. When he got to the new room, the air conditioner was broken and had flooded the room so he had to switch again. In his 3rd room, the bathroom door didn’t shut, it was sticking on the floor but at that point, he couldn’t be bothered to switch again so kept the room. It was triple digits outside when we checked in and had bought wine and drinks for the kids and the ice machine on our floor was broken so we had to take the elevator to another floor every time we needed ice and there were no towels in our room, after trying to call the desk a few times with no answer, we had to go down and get towels ourselves. I was in the suite and my son couldn’t connect his PS5 to the hotel WIFI. He travels all the time with us in other countries and in the US and it has never been an issue. They tried calling the front desk and no one answered so his girlfriend went downstairs to ask and was told by the lady behind the counter that she would have their IT department call our room so we moved the hotel phone from the bedroom to the living room so he would be able to speak to them while in front of the TV. After waiting over an hour and a half, my son went back downstairs to see how much longer it would be and was told by the same lady who was scrolling on her phone and barely looked up at him that there was no IT department. When he said that she had told his girlfriend that someone would be calling, the lady told him that his girlfriend must have heard a recorded message and misunderstood. Even though she went down and spoke to her IN PERSON. Finally I went down to try to figure out what was going on and this same lady told me that the hotel TVs were too old and you cannot connect PS5’s to them, again barely looking up from her phone. At this point, I called Hilton Honors 1-800 and made a complaint. I was told I’d hear from the hotel manager within 24 hours. The next morning, my son told me the pull-out couch he was sleeping on was so uncomfortable he barely got any sleep so I told him to ask if the hotel could provide an extra comforter to put underneath him and he was told there was no extr

no worries it was a late check in 11pm out by 8am it was clean people nice Hilton always a good stay for me. frequently use Hilton properties number one. take care